Slack notifications not sending when access is approved

Resolved

Degraded performance

Started over 1 year agoJanuary 17, 2025Lasted about 4 hoursJanuary 17, 20259:34 PMJanuary 18, 20251:17 AMUTC

Updates

Resolved
January 18, 2025 at 1:17 AMUTC
Resolved
January 18, 2025 at 1:17 AMUTC
Fix has been released. All functionality has been restored.
Identified
January 17, 2025 at 11:42 PMUTC
Identified
January 17, 2025 at 11:42 PMUTC
Root cause has been identified and we are currently working on a fix
Update
January 17, 2025 at 11:26 PMUTC
Update
January 17, 2025 at 11:26 PMUTC
We are continuing to investigate the root cause. Nothing new to report
Investigating
January 17, 2025 at 9:34 PMUTC
Investigating
January 17, 2025 at 9:34 PMUTC
Access requests initiated in Slack will remain in a pending state even after access has been approved. Access is still being propagated, users will need to reference the Opal dashboard to determine state of their requests

Opal - Slack notifications not sending when access is approved – Incident details