Opal - Some users are unable to log in – Incident details

Following the recent incident on 5/27/25, where Opal’s web platform experienced a partial outage between 6:45am PDT and 9:45am PDT that caused some users to be stuck in an indefinite loading state, our team has published a report that includes contributing factors, response efforts, and actions being taken to prevent similar issues in the future.

We apologize for the disruption this may have caused and appreciate your patience while our team worked to resolve this issue.
You can find the full report here: [LINK]

This incident has been resolved. Thank you for your patience and we apologize for any inconvenience this issue may have caused.

There was a fix implemented by our subprocessor to resolve the issue and we are currently monitoring the result.

Thank you again for your patience and apologize for any inconvenience this may have caused.