Opal - Some users are unable to log in – Incident details

All systems operational

Some users are unable to log in

Resolved
Partial outage
Started over 1 year agoLasted 2 hours 48 minutes

Affected

Cloud

Partial outage from 1:56 PM to 4:45 PM

App

Partial outage from 1:56 PM to 4:45 PM

Updates
  • Postmortem
    UTC
    Postmortem

    Following the recent incident on 5/27/25, where Opal’s web platform experienced a partial outage between 6:45am PDT and 9:45am PDT that caused some users to be stuck in an indefinite loading state, our team has published a report that includes contributing factors, response efforts, and actions being taken to prevent similar issues in the future.

    We apologize for the disruption this may have caused and appreciate your patience while our team worked to resolve this issue.
    You can find the full report here: [LINK]

  • Resolved
    UTC
    Resolved

    This incident has been resolved. Thank you for your patience and we apologize for any inconvenience this issue may have caused.

  • Monitoring
    UTC
    Monitoring

    There was a fix implemented by our subprocessor to resolve the issue and we are currently monitoring the result.

    Thank you again for your patience and apologize for any inconvenience this may have caused.

  • Identified
    UTC
    Identified
    Some users are unable to log in due to a subprocessor outage. We are continuing to work on a fix for this incident. Thank you for your patience and we apologize for any inconvenience.