Opal - Users incorrectly removed from groups via Okta sync – Incident details

All systems operational

Users incorrectly removed from groups via Okta sync

Resolved
Degraded performance
Started 17 days agoLasted about 1 hour

Affected

Okta Integration

Degraded performance from 9:15 PM to 10:01 PM

Updates
  • Resolved
    Resolved

    After a thorough investigation, our engineering team can confirm that this incident was isolated to a single customer's environment and was due to a change made within their Okta instance. Other environments should be unaffected by this issue.

    We appreciate your patience while we investigated this issue. If you have any additional questions or concerns, please reach out to our support team.

  • Monitoring
    Monitoring

    We believe this issue was isolated to a specific customer's setup but are still performing checks on our end to ensure this issue is not widespread.

  • Investigating
    Investigating

    We are currently investigating a potential Okta sync issue where some users are being incorrectly removed from groups.

    Thank you for your patience as we investigate this issue.