Opal - Notice history

All systems operational

App - Operational

100% - uptime
May 2025 · 99.89%Jun · 100.0%Jul · 100.0%

Previous page

Next page

May 2025
Jun 2025
Jul 2025

API - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

Previous page

Next page

May 2025
Jun 2025
Jul 2025

Okta Integration - Operational

Notice history

Jul 2025

No notices reported this month

Jun 2025

Investigating elevated slack request latency
  • Resolved
    Resolved

    We have successfully implemented a fix for the elevated Slack request latency issue. After deploying the solution and conducting thorough validation, we can confirm that slack request latency has returned to normal levels and requests from slack are no longer failing sporadically

  • Investigating
    Investigating

    We are currently investigating an issue with slack modal where requests are failing sporadically.

    Thank you for your patience as we investigate this issue.

Users incorrectly removed from groups via Okta sync
  • Resolved
    Resolved

    After a thorough investigation, our engineering team can confirm that this incident was isolated to a single customer's environment and was due to a change made within their Okta instance. Other environments should be unaffected by this issue.

    We appreciate your patience while we investigated this issue. If you have any additional questions or concerns, please reach out to our support team.

  • Monitoring
    Monitoring

    We believe this issue was isolated to a specific customer's setup but are still performing checks on our end to ensure this issue is not widespread.

  • Investigating
    Investigating

    We are currently investigating a potential Okta sync issue where some users are being incorrectly removed from groups.

    Thank you for your patience as we investigate this issue.

Opal experiencing delays in processing asynchronous workloads
Opal experiencing delays when propagating changes to end systems

May 2025

Minor Database Maintenance
  • Completed
    May 31, 2025 at 12:36 AM
    Completed
    May 31, 2025 at 12:36 AM
    Maintenance has completed successfully.
  • In progress
    May 31, 2025 at 12:00 AM
    In progress
    May 31, 2025 at 12:00 AM
    Maintenance is now in progress
  • Planned
    May 31, 2025 at 12:00 AM
    Planned
    May 31, 2025 at 12:00 AM

    We are planning on rolling out a minor change to our database to improve long-term performance. This will not cause any downtime, but may result in slower response times for a short period as our database updates.

Access Rules not syncing
  • Postmortem
    Postmortem

    https://opal-security.notion.site/EXTERNAL-2025-05-29-Access-Rules-Failed-To-Sync-206b8b94ee958082839cf529a2922a36?source=copy_link

  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.
Some users are unable to log in
  • Postmortem
    Postmortem

    Following the recent incident on 5/27/25, where Opal’s web platform experienced a partial outage between 6:45am PDT and 9:45am PDT that caused some users to be stuck in an indefinite loading state, our team has published a report that includes contributing factors, response efforts, and actions being taken to prevent similar issues in the future.

    We apologize for the disruption this may have caused and appreciate your patience while our team worked to resolve this issue.
    You can find the full report here: [LINK]

  • Resolved
    Resolved

    This incident has been resolved. Thank you for your patience and we apologize for any inconvenience this issue may have caused.

  • Monitoring
    Monitoring

    There was a fix implemented by our subprocessor to resolve the issue and we are currently monitoring the result.

    Thank you again for your patience and apologize for any inconvenience this may have caused.

  • Identified
    Identified
    Some users are unable to log in due to a subprocessor outage. We are continuing to work on a fix for this incident. Thank you for your patience and we apologize for any inconvenience.
Degraded performance in group/resource detail pages when viewing users tab
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.

May 2025 to Jul 2025

Next