Opal - Error when loading Opal webapp – Incident details

All systems operational

Error when loading Opal webapp

Resolved
Degraded performance
Started 4 months agoLasted 38 minutes

Affected

Cloud

Degraded performance from 9:12 PM to 9:50 PM

App

Degraded performance from 9:12 PM to 9:50 PM

Updates
  • Postmortem
    Postmortem

    Following this incident between 2:06pm PDT and 2:27pm PDT on 4/2/2025, where Opal web pages were displaying an error and lacked styling, our engineering team has published a report detailing the root cause of this issue and our team's response efforts.

    We apologize for any disruption this may have caused and appreciate your patience while our team worked to resolve this issue.
    You can find the full report here: [LINK]

  • Resolved
    Resolved

    This incident has been resolved.

    Thank you again for your patience as we worked to resolve this issue and we apologize for any inconvenience this issue may have caused. Please reach out to support if you have any questions or concerns.

  • Monitoring
    Monitoring

    A fix has been implemented and we are currently monitoring the result. Thank you for your patience as we worked to resolve this issue.

    If you are still experiencing errors when accessing Opal, please reach out to support

  • Identified
    Identified

    The team has identified the root cause of the error and are working on a fix.

    Thank you for your patience while we work to resolve this issue

  • Investigating
    Investigating

    We are currently investigating an incident where pages are displaying an error:

    An error occurred while rendering this page. It's been logged and the team has been alerted. If this is an emergency, please reach out to your Admin or Opal Support.

    Thank you for your patience!