Opal - Performance issues with visibility limitations – Incident details

Following the recent incident on October 1st, 2025, where some users were experiencing issues due to increased latency, our team has published a report that includes contributing factors, response efforts, and actions being taken to prevent similar issues in the future.

We apologize for the disruption this may have caused and appreciate your patience while our team worked to resolve this issue. You can find the full report here: [LINK]

We’ve deployed a fix and are seeing improved latency across the platform. We recognize this issue caused disruption and appreciate your patience while we addressed it. Systems are now stable, and we’ll continue to monitor performance.

We are aware of continued performance issues. We are working on identifying and rolling out a fix.

We rolled back a recent change to mitigate the issue causing long load times and timeout errors for items with visibility restrictions and are monitoring to confirm that the issue has been fully resolved.

Thank you for your patience as we worked to resolve this issue!