Opal - Service Degradation – Incident details

Our team has met internally to review the incident on February 3rd 2026, where the Opal cloud platform experienced increased latency and delays in delivering notifications. We've prepared a postmortem for this incident, including a detailed timeline, root cause analysis, and plan for preventing similar issues in the future.

You can find the public postmortem for this incident here - [LINK].

We apologize for the disruption this may have caused and appreciate your patience while our team worked to resolve this issue.

We implemented a fix and are currently monitoring the result. Performance metrics have recovered.

Performance is degraded across all surfaces for cloud customers. Opal is working on deploying a fix.