Opal - Service Degradation – Incident details

All systems operational

Service Degradation

Resolved
Major outage
Started 4 months agoLasted about 3 hours

Affected

Cloud

Major outage from 5:58 PM to 8:38 PM

App

Major outage from 5:58 PM to 8:38 PM

API

Major outage from 5:58 PM to 8:38 PM

Slack Integration

Major outage from 5:58 PM to 8:38 PM

Updates
  • Postmortem
    UTC
    Postmortem

    Our team has met internally to review the incident on April 7th 2026, where Opal's cloud platform was unavailable. We've prepared a postmortem for this incident, including a detailed timeline, root cause analysis, and plan for preventing similar issues in the future.

    You can find the public postmortem for this incident here - [LINK].

    We apologize for the disruption this may have caused and appreciate your patience while our team worked to resolve this issue.

  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We have implemented a fix and are closely monitoring for healthy network traffic.

  • Investigating
    UTC
    Investigating

    We have now identified gateway timeouts affecting app.opal.dev. We are investigating.

  • Monitoring
    UTC
    Monitoring

    We have implemented a fix and are monitoring the situation.

  • Investigating
    UTC
    Investigating

    All Opal services are currently degraded. We are actively investigating the issue and appreciate your patience.