Opal - Notice history

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Notice history

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Feb 2025

Slack Integration Erroring
ResolvedDegraded performance8 hours 47 minutes
  • ResolvedUTC

    Slack has resolved their incident and operations are back to normal.

  • MonitoringUTC

    Slack is currently having an outage that is causing users to experience an error: operation_timeout upon requesting, and other notifications to not be sent. Updates on this incident from Slack can be found at https://slack-status.com/2025-02/1b757d1d0f444c34.

AWS API operational issue affecting sync and propagation of AWS resources.
Resolved

  • Due to AWS operational issue, sync and propagation errors were observed for AWS resources between 4:13 AM and 4:55 AM.

    UTC
Documentation unavailable
Resolved1 hour 39 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    Documentation is currently unavailable due to downtime from our hosting provider.

We are aware of an issue with AWS Permission sets disappearing from Opal.
ResolvedPartial outage23 hours 57 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    This issue only affects customers using the "Auto-import provisioned permission sets for each account" import setting. We are actively working on a fix.

  • MonitoringUTC

    We are currently investigating this incident. Sync is partially degraded.

Propagation failures on deleting group users
ResolvedDegraded performance7 hours 49 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    We are continuing to work on a fix for this incident. We identified the issue and we're going to deploy a fix. Remote users are correctly removed from end systems. Opal to remote systems propagation is not affected.

  • InvestigatingUTC
    We are currently investigating this incident.

Jan 2025

Slack notifications not sending when access is approved
ResolvedDegraded performance3 hours 43 minutes
  • ResolvedUTC

    Fix has been released. All functionality has been restored.

  • IdentifiedUTC

    Root cause has been identified and we are currently working on a fix

  • UpdateUTC

    We are continuing to investigate the root cause. Nothing new to report

  • InvestigatingUTC

    Access requests initiated in Slack will remain in a pending state even after access has been approved. Access is still being propagated, users will need to reference the Opal dashboard to determine state of their requests

Dec 2024

Access propagation blocked/delayed.
ResolvedPartial outage2 hours 46 minutes
  • ResolvedUTC

    All Opal functionality restored.

  • MonitoringUTC

    Mitigated, propagations are now unblocked.

  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
Users are unable to access Opal web
Resolved
  • This incident has been resolved.
    UTC
Access propagation blocked/delayed.
ResolvedPartial outage2 hours 2 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC
    We are continuing to work on a fix for this incident.

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Dec 2024 to Feb 2025

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