Opal - Notice history

All systems operational

Notice history

Aug 2025

Degraded notifications and propagation changes performance
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident. We're scaling up our task workers to accommodate the higher volume of access changes.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Users receiving multiple access expiring notifications
  • Resolved
    UTC
    Resolved

    After monitoring the results of the rollback, we have confirmed this issue has been successfully resolved.

    Thank you again for your patience as we worked to resolve this issue and we apologize for any inconvenience this issue may have caused.

  • Identified
    UTC
    Identified

    We have identified the root cause of this problem and have initiated a rollback to temporarily resolve the issue. The team is investigating a long-term fix and will implement this before the next release.
    Thank you for your patience and apologies for any inconvenience

Jul 2025

No Action Required: Brief Maintenance Window Scheduled
  • Completed
    July 23, 2025 at 5:00 AMUTC
    Completed
    July 23, 2025 at 5:00 AMUTC
    Maintenance has completed successfully
  • In progress
    July 23, 2025 at 3:00 AMUTC
    In progress
    July 23, 2025 at 3:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 23, 2025 at 3:00 AMUTC
    Planned
    July 23, 2025 at 3:00 AMUTC

    Scheduled Maintenance: Tonight (7/22) at 8pm PST

    We will be performing scheduled maintenance on our cloud infrastructure that may result in slightly slower response times for approximately 90 minutes.

    What to expect:

    - The web application may load slower than usual.

    - All features will remain functional.

    - On-premise deployments are NOT affected.

    - API requests and integrations (including Slack) will continue to work, though responses may take a bit longer.

    What you DON'T need to do:

    - No action required from admins.

    - No need to notify your end users.

    - No configuration changes needed.

    Why we're notifying you:

    While we expect minimal impact, we want to keep you informed in case you notice slower load times. This maintenance helps us improve long-term stability and performance.

    If you experience any significant issues during this window, please contact support immediately.

Scheduled database maintenance
  • Completed
    July 22, 2025 at 5:00 AMUTC
    Completed
    July 22, 2025 at 5:00 AMUTC
    Maintenance has completed successfully
  • In progress
    July 22, 2025 at 3:00 AMUTC
    In progress
    July 22, 2025 at 3:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 22, 2025 at 3:00 AMUTC
    Planned
    July 22, 2025 at 3:00 AMUTC

    Service should not be meaningfully impacted. The web app might be marginally slower. Please let us know of any workflows seriously impacted.

Delays in propagation and notifications.
  • Postmortem
    UTC
    Postmortem

    Following the recent incident on 7/7/25, where propagation and notification tasks were delayed, our team has published a report that includes contributing factors, response efforts, and actions being taken to prevent similar issues in the future.

    We apologize for the disruption this may have caused and appreciate your patience while our team worked to resolve this issue.
    You can find the full report here: [LINK]

  • Resolved
    UTC
    Resolved

    After monitoring the implemented fix, we have confirmed this issue has been successfully resolved.

    Thank you again for your patience as we worked to resolve this issue and we apologize for any inconvenience this issue may have caused.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

    We appreciate your continued patience while we work to resolve this issue.

  • Identified
    UTC
    Identified

    We have identified the issue and our team is actively working on a mitigation.

    Thank you for your patience as we work to resolve this issue.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

Jun 2025

Investigating elevated slack request latency
  • Resolved
    UTC
    Resolved

    We have successfully implemented a fix for the elevated Slack request latency issue. After deploying the solution and conducting thorough validation, we can confirm that slack request latency has returned to normal levels and requests from slack are no longer failing sporadically

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue with slack modal where requests are failing sporadically.

    Thank you for your patience as we investigate this issue.

Users incorrectly removed from groups via Okta sync
  • Resolved
    UTC
    Resolved

    After a thorough investigation, our engineering team can confirm that this incident was isolated to a single customer's environment and was due to a change made within their Okta instance. Other environments should be unaffected by this issue.

    We appreciate your patience while we investigated this issue. If you have any additional questions or concerns, please reach out to our support team.

  • Monitoring
    UTC
    Monitoring

    We believe this issue was isolated to a specific customer's setup but are still performing checks on our end to ensure this issue is not widespread.

  • Investigating
    UTC
    Investigating

    We are currently investigating a potential Okta sync issue where some users are being incorrectly removed from groups.

    Thank you for your patience as we investigate this issue.

Opal experiencing delays in processing asynchronous workloads
Opal experiencing delays when propagating changes to end systems

Jun 2025 to Aug 2025

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