Opal - Notice history

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Aug 2025

Degraded notifications and propagation changes performance
ResolvedDegraded performance49 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    We are continuing to work on a fix for this incident. We're scaling up our task workers to accommodate the higher volume of access changes.

  • InvestigatingUTC
    We are currently investigating this incident.
Users receiving multiple access expiring notifications
ResolvedDegraded performance25 minutes
  • ResolvedUTC

    After monitoring the results of the rollback, we have confirmed this issue has been successfully resolved.

    Thank you again for your patience as we worked to resolve this issue and we apologize for any inconvenience this issue may have caused.

  • IdentifiedUTC

    We have identified the root cause of this problem and have initiated a rollback to temporarily resolve the issue. The team is investigating a long-term fix and will implement this before the next release.
    Thank you for your patience and apologies for any inconvenience

Jul 2025

JUL23
No Action Required: Brief Maintenance Window Scheduled
CompletedMaintenance2 hours
  • CompletedJuly 23, 2025 at 5:00 AMUTC
    Maintenance has completed successfully
  • In progressJuly 23, 2025 at 3:00 AMUTC
    Maintenance is now in progress
  • PlannedJuly 23, 2025 at 3:00 AMUTC

    Scheduled Maintenance: Tonight (7/22) at 8pm PST

    We will be performing scheduled maintenance on our cloud infrastructure that may result in slightly slower response times for approximately 90 minutes.

    What to expect:

    - The web application may load slower than usual.

    - All features will remain functional.

    - On-premise deployments are NOT affected.

    - API requests and integrations (including Slack) will continue to work, though responses may take a bit longer.

    What you DON'T need to do:

    - No action required from admins.

    - No need to notify your end users.

    - No configuration changes needed.

    Why we're notifying you:

    While we expect minimal impact, we want to keep you informed in case you notice slower load times. This maintenance helps us improve long-term stability and performance.

    If you experience any significant issues during this window, please contact support immediately.

JUL22
Scheduled database maintenance
CompletedMaintenance2 hours
  • CompletedJuly 22, 2025 at 5:00 AMUTC
    Maintenance has completed successfully
  • In progressJuly 22, 2025 at 3:00 AMUTC
    Maintenance is now in progress
  • PlannedJuly 22, 2025 at 3:00 AMUTC

    Service should not be meaningfully impacted. The web app might be marginally slower. Please let us know of any workflows seriously impacted.

Delays in propagation and notifications.
ResolvedPartial outage1 hour 31 minutes
  • PostmortemUTC

    Following the recent incident on 7/7/25, where propagation and notification tasks were delayed, our team has published a report that includes contributing factors, response efforts, and actions being taken to prevent similar issues in the future.

    We apologize for the disruption this may have caused and appreciate your patience while our team worked to resolve this issue.
    You can find the full report here: [LINK]

  • ResolvedUTC

    After monitoring the implemented fix, we have confirmed this issue has been successfully resolved.

    Thank you again for your patience as we worked to resolve this issue and we apologize for any inconvenience this issue may have caused.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

    We appreciate your continued patience while we work to resolve this issue.

  • IdentifiedUTC

    We have identified the issue and our team is actively working on a mitigation.

    Thank you for your patience as we work to resolve this issue.

  • InvestigatingUTC
    We are currently investigating this incident.

Jun 2025

Investigating elevated slack request latency
ResolvedDegraded performance2 hours 35 minutes
  • ResolvedUTC

    We have successfully implemented a fix for the elevated Slack request latency issue. After deploying the solution and conducting thorough validation, we can confirm that slack request latency has returned to normal levels and requests from slack are no longer failing sporadically

  • InvestigatingUTC

    We are currently investigating an issue with slack modal where requests are failing sporadically.

    Thank you for your patience as we investigate this issue.

Users incorrectly removed from groups via Okta sync
ResolvedDegraded performance46 minutes
  • ResolvedUTC

    After a thorough investigation, our engineering team can confirm that this incident was isolated to a single customer's environment and was due to a change made within their Okta instance. Other environments should be unaffected by this issue.

    We appreciate your patience while we investigated this issue. If you have any additional questions or concerns, please reach out to our support team.

  • MonitoringUTC

    We believe this issue was isolated to a specific customer's setup but are still performing checks on our end to ensure this issue is not widespread.

  • InvestigatingUTC

    We are currently investigating a potential Okta sync issue where some users are being incorrectly removed from groups.

    Thank you for your patience as we investigate this issue.

Opal experiencing delays in processing asynchronous workloads
ResolvedDegraded performance10 minutes
Opal experiencing delays when propagating changes to end systems
ResolvedDegraded performance2 hours 11 minutes

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